TIER recently became the shared micro-mobility provider for the West of England Combined Authority, with e-scooters and e-bikes available across Bristol and Bath.

To get the most out of the TIER app, please find some top tips below designed to help those new to the service.

Tip 1: How to find parking locations

To check parking locations, tap a vehicle in the app, this will bring up the parking location icons in the app, identified as a blue circle with a white ‘P’. Each parking bay has a maximum capacity of vehicles that can be parked there.

Parking bays which have reached capacity are marked with a grey dot with a white ‘P’ in the middle.

Tip 2: How to identify which e-scooters or e-bikes are available to rent

TIER e-scooters and e-bikes which are online display a green light on the handlebars. Vehicles displaying a red light, or no light at all are unavailable to rent.

Users can also locate active vehicles in the TIER app. Vehicles available to rent will appear on the map. By tapping on the vehicle card you will get information on battery level and range. Users will also see the scooter’s unique number which is displayed on each scooter’s identification stickers on the front, side and back, as well as under the QR code on the handlebars.

Users can also ‘ring’ the e-scooter or e-bike, helping them locate it when they are close by.

Tip 3: How to Park

When parking users must be in an approved parking bay as marked by the white and blue parking location icon in the TIER app.

Our parking verification system combines location data from Google with our own high quality mapping data. Users are asked to scan their surroundings to confirm that they are in a parking bay and can end their ride.

For further hints and tips please see the Help and Safety Centre, available in the TIER app and from the drop down menu at the top right of this page.

Tip 4: Safely navigating steep hills

When descending a steep hill it is important to control your speed. You can do this by using the brakes fitted to the handlebars as you would on a bicycle or by pressing down on the thumb throttle to slow the vehicle using the motor. The most effective way to manage your speed is to begin applying the brakes near the top of the hill, maintaining a constant speed as you descend.